Wednesday, November 28, 2012
Monday, November 26, 2012
Well I decided to push the issue about Lightning Source/Ingrim paying me what they owe me per the contract that we have signed. As of November 1, 2012 the first amount due to me is $674.52. December 1, 2012 the amount due is $853.30, and as of January 1, 2012, the current amount is about $137.38; for a total owed to me of $1,665.20.
Lightning Source/Ingrim claims that I owe them $2,466.14. This does not include $160 in payments, nor the removal of a $312.00 invoice for services not received. Apply these items, and I owe them by their records $1,994.14.
That means, if you apply what is owed to me and what they claim I owe them, I would be left owing them $328.94. That's it. They shut down my business over a sum of $328.
This is what I don't get. Up to the time they closed out my account, I was averaging $750 a month in income from book sales directly through their site. That means if they had not closed my account, they would have received all the money they claimed I owe, plus made money on top of that, and would continue to be bringing in more money. Am I the only one to see the stupidity in that?
Which brings me back to the real issue. LSI got caught doing something wrong and they choose to try and blame me for owing them money as to the reason they closed out my account. Now mind you, I was only two months behind in money owed, and based on our payment agreement, I was only 1 payment behind. Not six months, not a year, only two months! Is any of this making sense?
None the less, I sent out emails to three people at LSI this morning asking where my money was since they had hired an outside attorney to demand payment in full for $2,466.14. Legally you can not demand payment in full for an amount owed, and hold funds that are owed to the person, after they had already agreed to have those funds applied to the so called debit. By doing so, they are double dipping: they are getting payed twice for the same debit. That is illegal!
Here is the response I got from one of their VP's:
Here is my response:
Ok, I know enough to be dangerous, but not enough to really win the case in a court of law. The reality for me, and this is MY reality, is that they are not serious about resolving the issue. They screwed up several times, and they think they can Bully me into submission. Sorry, I'm tired of that BS!
Their actions caused harm to my business and to my Authors.
But, sadly, at this moment I don't have the money to sue them, so they win. The only thing I can do is to post on here and hope people get the idea that you have to stand up for your rights. We are the consumers, and we have the ability to demand respect, fair prices and quality products. LSI and others jerk us around because they have the mindset that they can Bully us into submission by use of Attorney's and their legal wording. They screwed up, and just like when I screw up as an individual or as a small business, I have to fix it and make it right. They should too!
Life goes on...I go on
Friday, November 16, 2012
Of course, he now refuses to answer my emails, which clearly shows that he is no longer in charge of the situation, if he ever was. The fact that they tried to make an offer to resolve the situation clearly showed me that they realized that something had gone wrong on their part. Why else would you agree to settle something, and ask that the agreement would contain "We acknowledge no wrong doing in this matter."? Give me a break.
LSI did the next best thing when trying to avoid a law suite. Make it look like it's the other persons fault, close out their account and let them vent. Chances are pretty high that the person who was wronged will not file a law suite, thus they save themselves money and bad press. Well guess what, it's the 21 st century and there is a thing called the Internet.
Now, I am going to be very clear here, I am no saint. I have a temper and yes, when you mess with my company, my income and the income of those who I work with, I am going to bitch about it. Now if only enough people would read the blog to make help fix the problem.
I did some research in the days following and found that there where over 100 people who had suffered poor customer service at the hands of LSI and were not compensated for the damages LSI caused. More proof that LSI continues the Big Biz Bully practices. What are we going to do, we need them more then they need us, is how they are looking at it. In many respects, they are right. But that too, is a fleeting moment with technology changing in the Book Publishing industry as quickly as it is.
I had received a letter from a Mr. Sean Morris, VP Business Development of AGA/LSI demanding full payment of what they claim I owe. Needless to say, I called him a liar since he didn't have his figures correct and thanked him for his threat.
On November 16, 2012, I rreceived a letter from a local attorney who has been hired to represent LSI demanding yet another sum of money. I love how LSI can not even keep their financial records straight when demanding money.
Below is my response. And yes, I realize that I am opening a can of worms, but you know what. Someone has to yell and scream if not for themselves, then for others. Big Business Bullying is rampant as shown in the Financial & Home crises. They continue to think they can do as they please because we (the average person) can not afford to hire an attorney to sue them. They win by default, not because they were right. Here is the full letter I sent off as my response.